HATTIE: When did you decide you wanted to make big pots?
GRACE: (Voiceover): There were a lot of competitors making small flowerpots, and I knew--or I had hoped for a niche market, a high-end market, Fortune 500 companies who had a lobby...
HATTIE: (Voiceover) Who could afford...
GRACE: (Voiceover) ...just fancy places they wanted to decorate.
HATTIE: So this will arrive in Tokyo all in one piece.
Unidentified Employee #1: Hopefully.
HATTIE: What's the downside of being in the big pot business?
GRACE: Well, the downside is the percentage of loss you have. And in order to cover that percentage of loss, you have to demand a higher price.
HATTIE: And so if I retail--bought one of these large pots to put in my hotel lobby, what am I talking about dollarwise?
GRACE: You're probably talking about $1,500 for a very large planter.
HATTIE: You're Mark ?
MARK (Employee): Yes. Hi.
GRACE: Pot maker.
HATTIE: I would shake hands, but I think your hand is full of clay.
MARK: I wouldn't advise it.
HATTIE: So you can tell us exactly how to make a pot.
HATTIE: But don't try this at home, right?
MARK: No, I wouldn't try it in the kitchen, definitely.
I try to deliver the clay into the mold, not too much, not too little.
GRACE: (Voiceover) Mark is able to make at least 30, 40 pots a day, you know, when he needs to.
MARK: But once I get the bottom clay placed, I lower the template in. It has settings here that are calibrated for the depth on a microswitch, and a stop for the vertical stop. And then we have our horizontal stop with calibrations, and then I have a speed control here which will start it revolving. I'm gonna check for thickness right now.
HATTIE: Is that like putting a toothpick in your brownies?
HATTIE: You had to make them by hand.
GRACE: We had to improvise. We made it by hand, we did slipcasting, which is a less expensive process. We didn't have to have the kind of equipment that we have now to do these kinds of pots.
HATTIE: But this is worth the investment because Mark can make 30 a day with this.
HATTIE: So it pays for itself.
MARK: We had an efficiency expert come through here about 10 years ago and say he hadn't seen anything superior to it, and I can't help but think it's the absolute best myself.
HATTIE: See how it's doing?
MARK: Exactly. This is just a depth indicator to make sure that all of our pots are equal thickness.
HATTIE: When you started making pots, you didn't have this fancy machine.
GRACE: No, we were poor, remember?