PAM: We have a culture here, and you can't just walk into it and be hired and be part of that culture. You have to grow into it. So everyone who comes to work for us knows up front what our expectations are. What this allows them to do is, over the long run of their profession, is it allows them to be in the profession longer. It also allows them to make more money so that they're better prepared, not just--technically, anyone can learn how to cut hair. But it's the people skills that aren't necessarily there when you get out of school because you haven't had the experience. So there's a number of things we have to learn.
We have training in our skin care and nail care departments as well now. So it allows people to be the best that they can be. In school, they teach them what they need to know to pass the state board. Unfortunately, the state board regulations are not necessarily consistent with what the needs of a client are, as they come in and out of the facility.
GLORIA: I'm going to start out doing a muscle-toning treatment. You can feel the muscles twitching. You can actually see them moving, and that is the muscle being stimulated and tightened. We believe in the theory of walking your talk. If you're telling your client to do it, you have to be doing it.
PAM: I read constantly. I'm a member of three or four national organizations, from spa to hairdressers, with other business owners so that it's my job not to be behind. It's my job to stay on the forefront. That's why the people work with me, because they want to work in a salon-spa situation where we are at the forefront of the industry.
ALAN: What you're laying in is our soft-pack system. So what this does is helps to hydrate the skin and to calm the skin down.
HATTIE: Do most spas have this machine? I've never seen it.
ALAN: No. Gadabout actually was first in the country to have this piece of equipment.
HATTIE: Talk about a cocoon.
ALAN: Isn't it amazing?
HATTIE: Oh, my gosh, I feel like I'm in a cloud.
Team member: Spas really helps one to collect their energy. Energetically, it pulls people back into their core.
PAM: (Voiceover) We have 14 trainers that work within our company. They work behind the chair during the day. And then they train the assistants. We have advanced trainers in hair, in skin and in nails so that we're constantly educating ourselves, bringing people in from across the country, sometimes from Europe to do classes.
Team member: Long, sweeping motions, circles and crisscrosses around her heels. This is where, in most women, we retain water.